What if I want the jewelry to be slightly different?
If you would like the piece of jewelry to be slightly shorter or longer, simply state this in the comments when ordering. For example, do you want the clasp in a different place, not a white but a pink pearl in a ring? Of course you can discuss the options with me! Send me an email at info@hesterzagt.nl and I will answer you within a few hours
Can I visit you to see the jewelry in real life?
Yes of course! always welcome, it is nice to make an appointment with me.
How do I take good care of my jewelry?
Take a look at the maintenance page. If you still have any questions, please contact me.
I still have jewelry from an inheritance.....
Do you have jewelry from an inheritance that you do not wear? I would be happy to make a piece of jewelry for you that you will enjoy wearing again. For more information, please see the page commissioned .
Can I have something made from old gold?
Sure, that's possible. We can then make an appointment and in consultation I will make a new piece of jewelry for you. In the meantime, take a look at the commissioned page.
what are the shipping costs
A parcel within the Netherlands costs 5 euros in shipping costs. From Europe it is 10 euros. Outside Europe it is 15 euros. I ship via PostNL. You do not have to stay at home for it, in most cases it concerns a letterbox package.
How long does it take before my jewelry is shipped?
The jewelry will be shipped between 1 and 3 business days. Are you in a hurry? Let me know, so I can see what I can do about it. Mail me and I will answer you as soon as possible.
I want to return my order. Is that possible?
Of course! Check the return page .
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@hesterzagt.nl